Terms & Conditions

Dawaaq Website

Welcome to the www.Dawaaq.com website (“Website”) owned by Dawaaq Bakeshop, P.O. Box 296290, Dubai, United Arab Emirates.

Only persons who can enter into a legally binding contract are eligible to purchase using the Website. If you are a minor, (i.e. under the age of 18 years) you may purchase using the Website only through your parent or guardian.

The user (“you” or “your”) agrees, understands and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use and any purchases made through the Website are subject to and shall constitute your acceptance of the following terms and conditions. If you do not agree to the terms and conditions, please exit from the Website.

We reserve the right to update or modify these terms and conditions at any time without prior notice. You will be subject to the policies and conditions of use in force at the time that you use the Website or that you order products through the Website.

Account and Access

In order to make any online purchase, you will need to register with the Website by giving certain personal identification information. It is your responsibility to ensure that the user name and password to access the Website is kept confidential. If you have any reason to believe that your user name and password is being, or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account or edit the contents at any time without notice.

The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorized to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilize data gathering and extraction tools. You must use the Website for lawful purposes only and must not use for fraudulent or other unlawful activity.

Orders, Price, Payment & Deliveries

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from Dawaaq (“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt. Your receipt of Order receipt confirmation e-mail is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by Dawaaq.

Dawaaq lists availability information for products on the Website. Please note that the products change dynamically, you will be informed by e-mail if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, Dawaaq will confirm its acceptance by e-mail confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by Dawaaq on your receipt of Acceptance E-mail, failing which, the order will be cancelled.

You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Dawaaq. The prices and delivery terms specified in the Website are of Dawaaq, Dubai, UAE.You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all transportation costs where applicable.

You shall have the option to make the payment either by Cash on Delivery, direct transfer to our bank account or by online payment through the secured payment gateway facilities using your own credit cards. The delivery of the products shall be made only on receipt of advance payment for the products and shipment. The prices and specifications of all products listed on www.dawaaq.com are subject to change without prior notice owing to stock availability.

The delivery of the products shall be made either directly by Dawaaaq or through third party courier/logistic services providers on all days except on certain days including/ excluding National holidays. For shipment charges, please refer our price list. Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third party courier/logistic services providers. Consequently any expense, damage or loss occurring during transportation shall be at our risk.

Order Change/ Cancellation Policy

Order change is possible only within 2 days of purchase from date of delivery subject to the terms herein:
(a) In case if you wish to Exchange please contact us by phone.
(b) Change of order can only be processed if the purchase delivery date is 2 days from date of delivery to give ample time of change.
(c) No cancellation is allowed within 1 day of delivery date as the products have already been processed and produced
(d) Adding more products to the same order is possible depending on availability. Product Images
While we try to place appropriate pictures of the products, it must be understood that the actual pictures, colour, dimensions and other may not actually reflect the original product's colour, dimensions and other of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only.

Collection of information

Dawaaq believes you have the right to know what information we collect when you visit our Website. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost of confidentiality.

If you object to your Information being used as stated above, please do not use the Website. With Cash on Delivery or Click and Collect facility, our customer service section will call and confirm the order prior to processing. Inablility to confirm either by phone or email will deem a hold on processing the order and or cancellation of the order until confirmed otherwise.

Payment Types

If you are not comfortable making an online payment on Dawaaq.com, you can opt for the Cash on Delivery payment method instead. Alternatively, you can also place an order online and avail the Click and Collect facility by collecting the ordered items in any of the specified Dawaaq Stores across UAE.

Liability Limitations

The total liability of Dawaaq shall not exceed the price allocable to the product or service which gives rise to the claim.

In no event shall Dawaaq be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods.

Intellectual Property

All of the content on the Website, including, Dawaaq Logo, webpage design, images, , graphics, logos, text are subject to copyright and other intellectual property rights or licenses held by Dawaaq. The design on this page is a registered trademark of Dawaaq. The content of this website is meant only for personal and non-commercial use.

Applicable Law and Jurisdiction

By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE.

Courts of Dubai shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage and purchase through the Website.